Terms & Conditions

By accessing or using RasoiPay services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.

RasoiPay provides a digital restaurant management platform including:

• QR code-based digital menu system
• Order management and processing
• Real-time notifications and analytics
• Payment processing integration
• Customer management tools

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old or have legal capacity to enter contracts
• Represent a legitimate business entity

You are responsible for all activities under your account and must notify us immediately of any unauthorized use.

4.1 Service Plans:

• Free Plan: Up to 50 orders/day, 5 tables, 10 menu items, basic analytics
• Pro Plan: ₹499/month (inclusive of 18% GST) - Up to 500 orders/day, 20 tables, 50 menu items, advanced analytics
• Premium Plan: ₹999/month (inclusive of 18% GST) - Unlimited orders, 50 tables, unlimited menu items, priority support
• Enterprise Plan: Custom pricing with unlimited features and dedicated account management

4.2 Annual subscriptions receive a 20% discount (10 months billing for 12 months service).

4.3 All fees are exclusive of applicable taxes unless specifically stated. GST at prevailing rates will be added to all invoices.

4.4 Subscription fees are non-refundable except as specifically provided in these Terms or required by applicable law.

4.5 We reserve the right to modify pricing with thirty (30) days written notice. Existing subscribers will be grandfathered at current rates until their next renewal cycle.

5.1 Payments are processed through Cashfree Payments India Private Limited, our authorized payment gateway partner.

5.2 All transactions are subject to the terms and conditions of our payment processor.

5.3 Payment must be made in advance for all subscription plans.

5.4 Failed payments will result in service suspension after a 72-hour grace period and account termination after 15 days.

5.5 Disputed charges must be reported within 60 days of the transaction date.

5.6 We do not store payment card information on our servers and rely on PCI DSS compliant payment processors.

6.1 You agree to use our Services only for lawful purposes and in accordance with these Terms.

6.2 You shall not:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraudulent, illegal, or unauthorized activities
• Upload or transmit harmful, threatening, defamatory, or obscene content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated systems to excessively access our Services
• Reverse engineer, decompile, or create derivative works of our software
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services for any competitive purposes or to develop competing products

6.3 Violation of this Acceptable Use Policy may result in immediate account suspension or termination.

7.1 We are committed to protecting your privacy and data in accordance with the Digital Personal Data Protection Act, 2023, and other applicable Indian data protection laws.

7.2 Customer data is encrypted using industry-standard AES-256 encryption and stored on servers located within India.

7.3 You retain ownership of all restaurant data, customer information, and content uploaded to our Platform.

7.4 We may collect, process, and use aggregated, anonymized data for service improvement, analytics, and research purposes.

7.5 Data portability is available upon request in commonly used formats.

7.6 We will retain your data for the duration of your subscription plus an additional 90 days for backup and legal compliance purposes.

8.1 The Platform, including all software, designs, graphics, and proprietary technologies, remains the exclusive property of the Company.

8.2 You are granted a limited, non-exclusive, non-transferable license to use our Services during the subscription term.

8.3 You retain all rights to your restaurant branding, menu content, and customer data.

8.4 By using our Services, you grant us a limited license to use your content solely for service provision and platform operation.

8.5 Third-party integrations are subject to their respective terms and licensing agreements.

9.1 Both parties acknowledge that they may have access to Confidential Information of the other party.

9.2 Each party agrees to maintain strict confidentiality and not disclose, use, or reproduce Confidential Information except as necessary for performance under this Agreement.

9.3 These confidentiality obligations shall survive termination of this Agreement for a period of five (5) years.

10.1 We warrant that our Services will perform substantially in accordance with our published specifications.

10.2 EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

10.3 WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.4 We do not warrant that our Services will be error-free, secure, or uninterrupted.

11.1 TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11.2 IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

11.3 These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

12.1 You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Services
• Violation of these Terms or applicable laws
• Infringement of third-party intellectual property rights
• Your restaurant operations and customer interactions
• Any content you upload or transmit through our Platform

13.1 Neither party shall be liable for any delay or failure to perform due to events beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, epidemics, or internet/telecommunications failures.

14.1 You may terminate your subscription at any time through your account dashboard or by contacting support.

14.2 We may suspend or terminate your account immediately for:

• Material breach of these Terms
• Non-payment of fees after the grace period
• Suspected fraudulent or illegal activity
• Violation of our Acceptable Use Policy

14.3 Upon termination:

• Your access to Services will cease immediately
• Data export will be available for thirty (30) days
• All outstanding fees remain due and payable
• Accrued rights and obligations survive termination

15.1 We encourage resolving disputes through good faith discussions before formal proceedings.

15.2 Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 2015.

15.3 Arbitration shall be conducted in New Delhi, India, with English as the language of proceedings.

15.4 The arbitration award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

16.1 These Terms shall be governed by and construed in accordance with the laws of India.

16.2 The courts of New Delhi, India, shall have exclusive jurisdiction over any disputes not subject to arbitration.

16.3 You consent to the personal jurisdiction of such courts.

17.1 You agree to comply with all applicable laws and regulations, including but not limited to:

• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Food Safety and Standards Act, 2006
• Goods and Services Tax Act, 2017
• Digital Personal Data Protection Act, 2023

18.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18.2 Invalid provisions shall be replaced with valid provisions that most closely approximate the original intent.

19.1 You may not assign or transfer your rights under these Terms without our prior written consent.

19.2 We may assign our rights and obligations to any affiliate or successor entity.

20.1 All notices must be in writing and delivered to the addresses specified in your account or our contact information.

20.2 Email notices are deemed received when sent to your registered email address.

For questions, support, or legal notices regarding these Terms: